Web hosting simply refers to the activity of providing websites with access as well as storage space. There are a number of phrases such as web design, bandwidth and control panels that are widely used in the web hosting industry. You can find these words in the glossary of a web hosting provider. Someone who is new to web hosting can find these words very overwhelming. There will always be a web hosting solution should there arise a problem involving the internet. It should however be noted that managed hosting support does not cover everything.
1. Support tickets
A lot of people do not have a proper understanding of how much their web hosting provider is supposed to help them. If you happen to take a look at the support section of a large number of web hosting sites, you will find a menu that has a comprehensive list of categories where you can make your inquiry or present your complaint. Your problem should be covered in any one of the categories listed though this does not always happen. An example is if you are having trouble with editing the template of your website. It may be a scripting issue but that which isn’t in direct relation to your web hosting account. If your web hosting company tells you to consult a professional in web design, you might interpret it as a lacking of support though it may actually be the best that they could do for you.
2. Terms and conditions
Referring to the terms of services of your web hosting provider is probably the best way for you to have an in depth understanding and assessment of its boundaries and support capabilities. you will be able to find adequate information about the kind of help that the support staff can give you .One thing you should always remember is that it is highly probable that your web hosting company cannot solve a problem that you have if it could not be solved within your control panel.
3. Phone support
The simplest way for you to understand whether your web hosting company can solve your problem or not is by giving them a call. It is easier to get the information in real time than it is to keep waiting for a response through an email. Speaking to a representative at their customer service will probably give you an in depth understanding and eliminate any confusion that would have resulted from translating their emails differently.
4. Server software and hardware
In conclusion, web support companies maintains the software that is found on a server. They control the version as well as configuration of the software on the servers. They are charged with the responsibility of monitoring and maintaining the server hardware as well.