Many companies have automated the tasks that their IT support personnel once performed. Tasks that used to take hours now just require a few clicks of a mouse or taps on a touchscreen. Updates in technology have turned the actual work of these dynamic professionals into more of a monitoring profession, encouraging them to look for problems identified by a variety of software solutions. They must maintain the status of multiple computer programs and servers located in their respective buildings and in far-flung data centers. IT support personnel must prioritize the needs of each server or application for tasks associated with maintenance, repair, and upgrade. Without ongoing monitoring, the company’s systems will not function according to their design.